G. et F. Châtelain, succursale de Chanel SARL

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    "@type": "JobPosting",
    "@id": "https://ch-jobs.com/job/after-sales-service-assistant#jobposting",
    "title": "After-Sales Service Assistant",
    "description": "Nouvelle opportunite : After-Sales Service Assistant chez G. et F. Châtelain, succursale de Chanel SARL (ZURICH BAHNHOFSTRASSE FA).\n\nAt\nCHANEL\n, we are committed to offering services that preserve the quality and longevity of our creations, while strengthening our clients' relationship with the House over time.\nWithin the new CHANEL boutique in Zurich, a dedicated space welcomes clients for alteration, care and repair services, supported by a team of experts, artisans, and seamstresses.\nIn this context, we are looking for an\nAfter-Sales Service Assistant\nfor a\n4- to 6-month internship\n, based in\nZurich\n, starting in\nJuly/September 2026\n.\nKey Responsibilities\nAs part of one of our Fashion boutiques, your main responsibilities will include:\n• Welcoming and assisting clients throughout the entire after-sales process, in line with CHANEL's client parcours professionnel standards, after-sales service philosophy, and the\nCHANEL & moi\ncommitment.\n• Helping embody the\nCHANEL & moi\nexpertise by turning potential customer dissatisfaction into a positive experience and strengthening customer loyalty to the House.\n• Registering repair requests in internal systems, monitoring their progress, and updating their status throughout the repair process.\n• Communicating with all relevant stakeholders, including global, local, and external workshops.\n• Assisting in coordinating all product shipments, deliveries, and incoming goods.\n• Coordinating, when necessary, the availability of appropriate tools, equipment, and spare parts by managing dedicated orders and inventory.\n• Contributing to the continuous improvement of the workspace to enhance operational efficiency and workflow.\n• Acting as an ambassador for the\nCHANEL & moi\ncommitment and participating in regular morning briefings with the sales team.\nProfile\n• Currently pursuing a degree in Business, Management, or a related field.\n• Previous experience in the luxury, hospitality, and/or retail sector is a plus.\n• Excellent interpersonal and verbal communication skills.\n• Strong organizational skills, attention to detail, and ability to prioritize tasks.\n• A strong sense of hospitality and a proactive, solution-oriented mindset.\n• Fluency in\nEnglish and German\n, along with proficiency in standard computer applications.\nSTAGE - Assistant(e) Conseiller Service Entretien et Réparation - Boutique Mode (H/F) - Juillet / Septembre 2026\n• La Maison CHANEL s’engage à proposer des services visant à préserver la qualité et la longévité de ses créations et ainsi approfondir la relation du client avec la Maison au fil du temps.\n• Au sein de la nouvelle boutique CHANEL de Zurich, un espace est dédié à l’accueil des clients pour des services de retouche, d’entretien et de réparation, avec la présence d’experts, artisans et couturières.\n• Dans ce cadre, nous recherchons un Assistant Service Entretien et Réparation pour un stage d’une durée de 4 à 6 mois, basé à Zurich, débutant en juillet/septembre 2026.\nMissions :\nIntégré(e) au sein d'une de nos boutiques Mode, vos principales missions seront les suivantes :\n• Vous accueillez et accompagnez le client tout au long du processus après-vente, conformément aux principes CHANEL en matière d'expérience client, à la philosophie de la cérémonie après-vente et à l’engagement CHANEL & moi.\n• Vous contribuez à incarner l'expertise CHANEL & moi et transformer une possible insatisfaction du client en une expérience positive et renforcer sa fidélité à la maison.\n• Vous participez à enregistrer les réparations dans les logiciels internes, assurer le suivi et mettre à jour le statut tout au long du processus de réparation.\n• Vous communiquez avec tous les interlocuteurs (ateliers globaux, locaux et externes)\n• Vous participez à coordonner toutes les livraisons, expéditions et réceptions de produits.\n• Vous coordonnez si nécessaire la disponibilité des outils, des équipements et des pièces de rechange appropriés en gérant les commandes dédiées et les stocks.\n• Vous contribuez également à améliorer l’organisation de l’espace pour gagner en fluidité.\n• Vous êtes le relai de l'engagement CHANEL & moi et participez aux briefings matinaux réguliers auprès de l’équipe de vente.\nSpécifications du poste / Profil :\nEtudiant(e) en formation supérieure de commerce ou de management\nExpérience dans le secteur du luxe, de l’hospitalité et/ou du retail.\nExcellentes compétences relationnelles et orales.\nOrganisation, rigueur, sens des priorités.\nSens de l’hospitalité et aptitude à trouver des solutions.\nMaîtrise de l'anglais, de l’allemand et des outils informatiques.\n\nCe poste est a pourvoir rapidement. Candidatez sans tarder.",
    "datePosted": "2026-07-05",
    "validThrough": "2026-08-04",
    "employmentType": "FULL_TIME",
    "url": "https://ch-jobs.com/job/after-sales-service-assistant",
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        "name": "G. et F. Châtelain, succursale de Chanel SARL",
        "value": "job-61905"
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            "@type": "PostalAddress",
            "streetAddress": "ZURICH BAHNHOFSTRASSE FA",
            "addressLocality": "ZH",
            "addressCountry": "CH"
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    "@type": "JobPosting",
    "@id": "https://ch-jobs.com/job/digital-services-retail-crm-it-business-analyst#jobposting",
    "title": "Digital Services, Retail & CRM IT Business Analyst",
    "description": "Rejoignez G. et F. Châtelain, succursale de Chanel SARL en tant que Digital Services, Retail & CRM IT Business Analyst a GENEVA OFFICE LONGEMALLE.\n\nRole Overview\nWithin\nSwiss Markets IT\nteam, this role ensures the\nstability, quality, and continuous improvement of e‑Commerce, Retail, CRM and Digital solutions\nfor the Region (Switzerland, India, Brazil, Mexico, LATAM).\nThe position has a\nstrong Run, Support and Quality orientation\n, with significant responsibility on\ntesting, coordination, incident and bug management\n, while also covering\nsmall to medium functional projects and evolutions\nin close collaboration with Business teams, Global IT, Markets, European IT and external partners.\nThe role sits at the crossroads of\nsupport, quality assurance, and project management and delivery\n, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem.\nKey e-Commerce applications are SAP HYBRIS (e-Ccommerce Backoffice, migration planned), Adyen (PSP), Kibana/ELK (Monitoring), Commerce Tools (new eCommerce engine) and all systems linked to order fulfillment management.\nMajor Retail applications in the scope of this position are the ORACLE POS (ORION program), the Clienteling app (My Boutique App), the CRM ecosystem (around the Pioneer solution), Adyen, the after-sales solution (ACET), the traffic counting solutions (Tallyfi, Prodco), RFID, InChanel, MyInventory App, OAB solutions etc.\nKey Responsibilities\nRun, Stability & Quality\n• Guarantee the\navailability, performance, and quality\nof e‑Commerce, Boutique POS, Digital applications, CRM platforms and related services (web, OMS, payment, client services).\n• Coordinate\nrun activities\n, incident management, and root cause analyses with global, regional, and local IT teams.\n• Monitor recurring issues and contribute to preventive and corrective action plans.\nSupport, Testing & Validation\n• Co‑lead\ntesting activities\nin close and equal collaboration with the Digital and Division teams\n, with shared responsibility on quality and readiness.\n• Jointly define, plan, and coordinate\ntesting\nactivities\n(SIT, UAT, regression, non‑regression) for run topics and projects.\n• Ensure, together with Digital and Division teams, proper coverage of\nfunctional, integration, and end‑to‑end tests\n.\n• Collaborate on the validation of fixes, enhancements, and releases prior to production deployment.\n• Contribute with the Digital and Division teams to the continuous improvement of\ntesting processes, documentation, and ways of working\n.\nProject & Evolution Contribution\n• Lead or contribute to\nsmall and medium‑scale projects and functional evolutions\nrelated to e‑Commerce, Retail, Digital and CRM.\n• Coordinate the e-Commerce migration rollout with the Digital team, GDS (the Global team), and the local team (market).\n• Ensure quality, operational readiness, IT coherence, and smooth handover from project to run.\n• Participate in roadmap planning, taking into account operational constraints and dependencies.\n• Define and implement interfaces between various solutions in collaboration with the suppliers and internal or external partners. Carry out testing of solutions/upgrades/bug fixes, including interface testing.\n• Implement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with the European IT teams that develop most of the applications used for Boutiques in the Swiss Markets region.\n• Contribute to the monitoring and coordination of all tasks related to systems and technology aspects for the Boutique opening, renovation and relocation.\nCoordination & Governance\n• Act as a\nkey interface\nbetween Business, Markets, Global IT, Europe IT and external partners.\n• Organize and animate operational follow‑ups, workshops, and coordination meetings.\n• Maintain clear documentation and ensure compliance with\nIT governance, security, and audit standards\n.\nWhat you will bring to the role\n• Education: 5 years of higher education in engineering​.\n• Successful experience in e-Commerce, Retail and CRM fields (minimum 3 years), ideally in the Fashion or Luxury goods sector.\n• IT knowledge: strong e-Commerce and CRM technical and functional expertise is mandatory:\n• Functional expertise of the e-Commerce journey (from browsing to order confirmation to reverse logistics). OMS & Fulfillment flows, payment flows and release management should have no secrets for you.\n• Salesforce for CRM is a plus; POS systems (such as ORACLE XSTORE & SIOCS or CEGID CBR-Y2) would be a plus; SQL queries, scripts, ETL, and web services would be a plus. Familiarity with RFID, boutique counting, queue management, OAB, etc.\n• Strong background in run operations, testing coordination, and incident management.\n• Proven ability to coordinate multiple stakeholders in an interna",
    "datePosted": "2026-07-05",
    "validThrough": "2026-08-04",
    "employmentType": "FULL_TIME",
    "url": "https://ch-jobs.com/job/digital-services-retail-crm-it-business-analyst",
    "identifier": {
        "@type": "PropertyValue",
        "name": "G. et F. Châtelain, succursale de Chanel SARL",
        "value": "job-61784"
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