Billing and Collection Officer

Billing and Collection OfficerPermanent contract/ Glion, SwitzerlandGlion Institute of Higher Education, a Sommet Education Group brand, is a private Swiss institution shaping the future of hospitality and luxury management education across 3 campuses in Glion and Bulle (Switzerland) and London (UK).6th in Hospitality and Leisure Management, 3rd in employer reputation in the 2025 QS World University Ranking.Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the values driving our actions. We offer an innovative, collaborative and thriving environment.Responsibilities:Establish complete and accurate sales order to invoice for GIHE students and coordinate distribution of these invoicesRecord and reconcile payments. Provide clear explanation on billing adjustmentsRecord adjustments to students' sales orders and create invoices and credit notes (accommodation, F&B, courses retakes, etc.)Ensure accurate and timely updates to students status according to internal communication and recordMonitor outstanding balances. Take appropriate actions to ensure payments are made timely. Follow up on open balancesClearly respond to any students' and sponsors' financial requests or queries in person or by e-mail/phone, on a timely manner and accurately; act as a liaison with Parents/sponsors and other departments, etc.Keep track of the interactions with students and sponsors for a proper follow upManage student payment plans (including sending the payment documents, creating payment plans, tracking payments, reminders)Manage the refund process accurately and on time: based on students request, send refund instructions to the accounting dept. and follow-up until the student refund is completePlay a key role of contact person between different departments (Student Affairs Department, Registrar, Academic Department) as well as the Marbella central accounting office, other schools within a group and the International Enrolment TeamDeal with scholarship requests, asses provided documentation, ensure validation and record proofs for auditingProduce various reports on request (Microsoft Dynamics, excel,…)Profile and experiences:Diploma or bachelor's degree in accounting, finance, or relevant field preferredRelevant experience can be accepted insteadMin 2 to 3 years of experience in a similar position or at least in a financial working environment (accounting department, audit, etc.) is a mustHospitality, Education or Luxury working environment a plusExcellent professional communication skills (written and oral) and customer service skills, ability to deal with demanding customersGreat numerical and logical skillsStrong attention to details and organizational skills to meet deadlinesAbility to efficiently organize time and priorities especial during peak periodsProficiency in Microsoft Applications (Word, Excel, Outlook) advanced knowledge and use of advanced excel is a mustProficiency in ERP accounting software. Microsoft D365 is a plusFluent command of English and French is required, other languages is a plusOther information:Type of contract: undefined period of time contractActivity rate: 60% until end of April 2026, and 100% as of May 1st, 2026Location: Glion campus (Route de Glion 111, 1823 Glion)Start date: as soon as possible