Billing and Collection Officer

Description du poste Billing and Collection Officer à Suisse

Billing and Collection Officer
Permanent contract/ Glion, Switzerland
Glion Institute of Higher Education, a Sommet Education Group brand, is a private Swiss institution shaping the future of hospitality and luxury management education across 3 campuses in Glion and Bulle (Switzerland) and London (UK).6th in Hospitality and Leisure Management, 3rd in employer reputation in the 2025 QS World University Ranking.
Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.
Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the values driving our actions.
We offer an innovative, collaborative and thriving environment.
Responsibilities:
Establish complete and accurate sales order to invoice for GIHE students and coordinate distribution of these invoices
Record and reconcile payments.
Provide clear explanation on billing adjustments
Record adjustments to students' sales orders and create invoices and credit notes (accommodation, F&
B, courses retakes, etc.)Ensure accurate and timely updates to students status according to internal communication and record
Monitor outstanding balances.
Take appropriate actions to ensure payments are made timely.
Follow up on open balances
Clearly respond to any students' and sponsors' financial requests or queries in person or by e-mail/phone, on a timely manner and accurately; act as a liaison with Parents/sponsors and other departments, etc.
Keep track of the interactions with students and sponsors for a proper follow up
Manage student payment plans (including sending the payment documents, creating payment plans, tracking payments, reminders)Manage the refund process accurately and on time: based on students request, send refund instructions to the accounting dept. and follow-up until the student refund is complete
Play a key role of contact person between different departments (Student Affairs Department, Registrar, Academic Department) as well as the Marbella central accounting office, other schools within a group and the International Enrolment Team
Deal with scholarship requests, asses provided documentation, ensure validation and record proofs for auditing
Produce various reports on request (Microsoft Dynamics, excel,…)Profile and experiences:
Diploma or bachelor's degree in accounting, finance, or relevant field preferred
Relevant experience can be accepted instead
Min 2 to 3 years of experience in a similar position or at least in a financial working environment (accounting department, audit, etc.) is a must
Hospitality, Education or Luxury working environment a plus
Excellent professional communication skills (written and oral) and customer service skills, ability to deal with demanding customers
Great numerical and logical skills
Strong attention to details and organizational skills to meet deadlines
Ability to efficiently organize time and priorities especial during peak periods
Proficiency in Microsoft Applications (Word, Excel, Outlook) advanced knowledge and use of advanced excel is a must
Proficiency in ERP accounting software.
Microsoft D365 is a plus
Fluent command of English and French is required, other languages is a plus
Other information:
Type of contract: undefined period of time contract
Activity rate: 60% until end of April 2026, and 100% as of May 1st, 2026Location:
Glion campus (Route de Glion 111, 1823 Glion)Start date: as soon as possible