Client Relations Manager

At NEOVIVA, we believe that recovery is a journey best taken with dignity, skill, and genuine human connection. As a premium Private Recovery Clinic specialising in addiction and affective disorders, our mission is to help English-speaking clients from Switzerland and across the globe regain their health and purpose. Located on the serene shores of Lake Lucerne, we offer a workplace defined by emotional safety and mutual respect. Here, helping others isn't just a job—it’s deeply personal.
We currently have a vacancy for a
Client Relations Manager 100%
(onsite) to start immediately or by arrangement.
Your profile
Experience in healthcare, ideally within the mental health sector.
You take pride in an unbiased, client-centred and quality-focused approach.
An empathetic and caring personality with strong listening skills — helping others is your calling.
Equally motivated by individual achievement and interdisciplinary teamwork, always with the best interests of our clients and the company in mind.
A self-starter who is never satisfied with the status quo, with a curious mindset, a willingness to explore new approaches, and a commitment to going the extra mile.
Open-minded, socially competent and appreciative in your interactions, with the ability to work effectively with international clients from diverse cultural backgrounds.
Strong networking, relationship-building and communication skills.
Excellent command of English (C2 professional proficiency); additional languages are a plus.
Eligible to work in Switzerland (Swiss nationality or EU/EFTA citizenship).
Your responsibilities
Respond to and follow up on enquiries from potential clients by phone or email in a timely and professional manner.
Identify prospective clients’ needs and provide information, guidance and support to address their concerns.
Coordinate with referring partners, partner hospitals and other services.
Actively re-engage prospects and reconnect with passive leads.
Exercise sound judgement when handling complex client requests while remaining flexible, compassionate and non-judgemental.
Manage the admission, onboarding and discharge process in collaboration with the multidisciplinary team.
Prepare proposals, quotations and invoices.
Build and maintain strong relationships with clients, their families, referring professionals and business partners.
Maintain accurate records of all client-related activities in the CRM system and manage databases of prospective, current and former clients, referring parties and business partners.
Provide regular reports to management.
Your application
We are a young, dynamic company with a modern, forward-thinking approach and at an exceptional working environment overlooking Lake Lucerne. You will have the opportunity to play a key role in the growth of an innovative treatment concept while making a meaningful difference in the lives of our clients and their families.
Please send your application (CV with a photo, motivation letter in English and relevant diplomas) in English to Klaysner Fonseca, Head of Client Relations.For more information visit us at
www.neoviva.com
.