Customer Claim Manager (m/f/x)

Your Responsibilities
You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
You are responsible for the preparation and documentation of 8D reports for customers
You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
You approve technical statements for customers and also prepare reports on product failure behavior
You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers
Your Profile
You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
You have several years of professional experience in a similar field
You have excellent knowledge of German, as well as very good English and/or French skills
You have outstanding knowledge of MS Office applications and are familiar with ERP systems
You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility. In addition, you are reliable and responsible
Our offer
Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.
In order to ensure a fair application process, we cannot accept applications by post or email.
This position is subject to a background check process; the process is conducted by our partner Aequivalent.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Anna KOMARDINA.
One Passion. Many Opportunities.
The company
Liebherr Machines Bulle SA is the centre of excellence for combustion engines (diesel and gas engines) and hydraulic components (axial piston pumps and motors). The company develops and produces various products, which find their use in building construction and civil engineering, mining, agriculture, decentralised energy, machine and plant engineering, as well as aerospace.
Location
Liebherr Machines Bulle SA
7, Rue Hans-Liebherr
1630 Bulle
Switzerland (CH)
Contact
Anna KOMARDINA
+41 26 913 31 11