Customer Experience Manager

Swisslinx AG is looking for a Customer Experience Manager to join the team in Zürich.

In this role, you will be responsible for:

• Take ownership of core responsibilities within your area of expertise
• Collaborate with cross-functional teams to achieve shared goals
• Maintain quality standards and adhere to internal processes

Required profile:

• Map customer journeys, identify improvement opportunities, and define business requirements
• Support process improvements and operational readiness for new initiatives
• Create documentation, work instructions, business cases, and customer communications
• Act as the key contact for customer service topics and customer experience impacts
• Relevant degree and professional experience
• Strong communication and teamwork skills

What we offer:

• Competitive salary package
• Flexible working arrangements
• Career development opportunities

Interested? Submit your application today.