Customer Service Representative 100% (6 months limited)

Job Description
Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
Process customer orders
Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable
Maintain contact with other departments to ensure customer requirements are fulfilled
Provide accurate, valid, and relevant information on delivery times and stock situation to customers
Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner
Process invoices and credit orders for customers, process and oversee the management of products that are returned (RMA and RGA)
Provide Certificates of Origin and other required documentation (export or otherwise) to customers
Ensure audit compliance by reviewing, filing and managing all documents
Ensure export documents are received and archived
When necessary, act as support to the Customer Data Steward team by creating and maintaining customer accounts and ensuring prices are controlled
When necessary, act as support to the Customer Data Steward team by creating and maintaining doctor accounts and ensuring the doctors are linked to the correct account and products
Follow communication procedures, guidelines, and policies
Invoice marketing materials and cross charge to internal cost centers as required
Train new hires on Customer Service processes
Active review of daily work to streamline and improve processes
Participate in Customer Service projects as required
Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request
Your profile
Completed administrative/commercial education (or similar)
Working experience within a Customer Service department, preferably within an international organization is preferred
Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
Proficient computer and MS Office skills
Stress resistant, reliable and flexible personality with very good communication skills
Open minded as well as service oriented with excellent problem-solving skills
Experience in Oracle Cloud Applications or Oracle ERP is a plus
The right decision: working at STAAR Surgical
STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:
40 working hours a week
Modern working spaces
Minimum 25 days of vacations
Modern cafeteria spaces
Training and development plans
Free parking spaces as well as very good connections to public transportation
Regular social company events such as summer party/winter party
If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.
For more information, please reach out to Susanne Marti, Recruiting Consultant (032 332 88 88) or visit us online at
www.staar.com