IT/OT Support Administrator

The
IT/OT Support Administrator
provides Level 2 and Level 3 desktop and infrastructure support for a chemical manufacturing…
IT/OT Support Administrator
Job description:
The
IT/OT Support Administrator
provides Level 2 and Level 3 desktop and infrastructure support for a chemical manufacturing site. The position includes field service responsibilities, coordination with global IT teams, and supporting the implementation of IT and OT projects.
Key focus areas include:
End user support (hardware, software, peripherals)
Supporting IT Infrastructure, IT Security, Manufacturing Applications
IT-OT integration and coordination between engineering, operations, and project teams
Documentation, asset tracking, incident handling, and change management
Support for industrial control systems (ICS), process control networks, and automation environments
Responsibilities
Resolve Level 2/3 incidents and service requests (phone, email, walk-up, portal) within SLA
Provision and maintain desktop/laptop hardware, peripherals, and software
Manage network printers, conference room equipment, digital signage, etc.
Pilot and support Windows OS image deployments, updates, patches
Coordinate planned and unplanned IT service outages with stakeholders
Escalate incidents according to Incident Response procedures
Maintain documentation and knowledge base for fixes and procedures
Support Lifecycle Management projects (Compute, IT-OT Infrastructure, DCS, Applications)
Support implementation of new technologies (Digital Plant, IMM, PI, MES, LIMS, etc.)
Handle procurement and goods receipt for IT and manufacturing projects
Assist with IT asset tracking (logical and physical)
Support Windows server administration, backup, and recovery
Coordinate maintenance requests related to power, HVAC, cabling, etc.
Assist with monitoring and network administration, including change and incident management
Support IT Security teams with vulnerability and security incident response
Support antivirus and WSUS patch management for enterprise systems
Assist ICS Security and Infrastructure teams with process control network maintenance
Coordinate IT-OT support for capital projects from design to commissioning
Collaborate with process control, maintenance, instrumentation, and operations teams to prioritize work
Support the Manufacturing MOC process for control system changes
Collaborate with IT and Security architects to update architecture diagrams and network connection documentation
About the customer:
The role sits within the
Global Field Service Organization
, supporting multiple IT and Manufacturing functions, including IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications.
The position acts as a
bridge between global IT teams and the local manufacturing site
, ensuring proper IT-OT integration, support and execution of both IT and manufacturing projects.
The IT/OT Systems Administrator will be part of an international team working on a 3-year project and act as the link between global IT teams and the local chemical manufacturing site. Key responsibilities include end user support, network troubleshooting, server support, documentation, asset management, and assisting with IT OT projects and system upgrades.
Requirements:
Required Qualifications
CCNA Cisco Certified Network Associate
5+ years of IT industry experience, ideally in a manufacturing environment
Strong knowledge of Windows platforms (Windows 10, Windows Server 2017, 2019, 2022)
Strong understanding of networking (TCP/IP, router and switch configuration)
Mobile Device Management experience (iOS)
Hands-on experience with HP, Xerox, and Zebra printers/copiers
Project coordination/management experience
Fluency in English (and ideally French)
Desired Qualifications
Cisco CCNP – Cisco Certified Network Professional
Fortinet NSE – Network Security Expert
Experience with Hyper-V or VMware
Experience with Fortinet or Palo Alto firewalls
Cisco switch configuration and administration
Experience with acceptance testing and commissioning of equipment and systems
Compensation benefits:
Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers:
7 month contract (with potential to extend due to project timelines)
Start date by ASAP
100% On-Site, office location Geneva
2 x rounds of interview
Are you interested to work in an international environment for a leader in their field? We look forward to receiveing your application!