IT Service Desk Agent

Nouvelle opportunite : IT Service Desk Agent chez Bank J. Safra Sarasin AG (Basel).

Rejoignez Bank J. Safra Sarasin en tant qu'IT Service Desk Agent. Ce rôle offre une opportunité unique de soutenir nos employés à l'échelle mondiale.
Tâches
•
Fournir un support de premier niveau à tous les employés.
•
Enregistrer et suivre les incidents conformément aux normes du service IT.
•
Résoudre les problèmes en suivant les politiques et procédures en vigueur.
Compétences
•
Apprentissage en IT ou expérience pertinente en support technique.
•
Compétences en communication et en support client.
•
Capacité à travailler sous pression et à résoudre des problèmes.
Your Role
As IT Service Desk Agent at Bank J. Safra Sarasin you are responsible for providing first-level support to all our employees worldwide. This role requires domicile in Switzerland and the ability to provide on-call support outside of office hours.
Your Responsibilities
•
Act as the single point of contact for all customer inquiries
•
Record and track incidents and requests in accordance with the bank's IT Service Management standards
•
Resolve issues independently by following the relevant policies and procedures
•
Monitor, report and escalate open issues
•
Identify problems and contribute to their resolution
•
Keep the internal knowledge base up to date
Your Profile
•
Completed IT apprenticeship or relevant working expertise in IT Service Desk (1st Level Support)
•
Knowledge of the banking business is an advantage
•
Ability to weigh problems and set priorities, strong analytical and problem solving skills
•
Strong work ethics, integrity and high level of accountability
•
Ability to work under pressure
•
Very good communication skills and strong customer support skills
•
Fluency in English; Fluency in German, French or Portuguese is a plus
Your Benefits
•
Entrepreneurial spirit in a family owned bank
•
Central city office locations across Switzerland
•
Above average insurance coverage fully borne by the bank
•
Contribution to health insurance and meal allowance
•
Global growth strategy and stable environment
•
Competitive offering
About us
As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional clients.Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.
We are successfully operating for more than 180 years across 30 locations worldwide and offer our employees the chance to be a part of our success.Our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit andthe positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group.

Ne laissez pas passer cette offre -- postulez maintenant.