IT Support Specialist

Offre d'emploi : IT Support Specialist -- Michael Page, Lausanne.

As part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services.
This role is based in a structured and regulated environment, with a strong focus on delivering reliable, secure, and efficient access to workplace tools for all employees.
IT Support Specialist
OUr client is located in Geneva
Description
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Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)
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Troubleshoot and resolve hardware and software issues in a timely manner
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Prepare and configure devices (Windows and macOS) for new hires
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Manage onboarding and offboarding processes (accounts, access rights, equipment)
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Perform basic network troubleshooting
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Maintain and track IT inventory (laptops, mobile devices, accessories)
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Contribute to ongoing IT projects
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Ensure endpoint compliance with security standards (updates, antivirus, policies)
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Follow established IT procedures and checklists
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Manage user access rights in line with approval workflows
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Deliver clear, friendly, and user-focused support across the organization
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Communicate effectively with users regarding issues and resolutions
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Identify recurring issues and suggest improvements
Profile
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Computer Science, IT, or equivalent experience
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First of hands-on experience in IT support or helpdesk
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Solid knowledge of Windows and macOS environments
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Parcours professionnel with Microsoft 365, endpoint management, and identity/access management
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Strong service-oriented mindset with a focus on user experience
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Excellent communication and interpersonal skills
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Well-organized with strong attention to detail
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Fluent in English and French
Job Offer
international environment

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