OPERATIONAL PERFORMANCE MANAGER (M/F/D)

Swissport International AG is looking for a OPERATIONAL PERFORMANCE MANAGER (M/F/D) to join the team in Genève.

In this role, you will be responsible for:

• YOUR RESPONSIBILITIES
• Act as the main operational point of contact between easyJet, ground handling agents, and airport stakeholders
• Monitor and drive performance against SLAs and KPIs, ensuring on-time performance and service quality
• Investigate operational issues, conduct root cause analysis, and implement corrective actions
• Take ownership of core responsibilities within your area of expertise
• Collaborate with cross-functional teams to achieve shared goals
• Maintain quality standards and adhere to internal processes

The ideal candidate will bring:

• CFC or equivalent qualification with 5–10 years of aviation or airport operations experience
• Strong knowledge of aviation safety, compliance, and operational procedures
• Proven analytical and investigative skills with a hands-on operational mindset
• Excellent communication and stakeholder management abilities
• Relevant degree and professional experience
• Strong communication and teamwork skills

What we offer:

• Attractive flight ticket discounts within the Swissport
• Insurance discounts (e.g. health, household and car insurance)
• Public transport subsidies and commuting benefits
• Competitive salary package
• Flexible working arrangements

Apply now for this OPERATIONAL PERFORMANCE MANAGER (M/F/D) position in Genève.