Sales Support Specialist - Customer Support (m/f/d) (80-100%)

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.
Your responsibilities:
International service center support, including oral and written communication in English and German (ideally also in other foreign languages)
Technical and commercial order processing in the IT processing system (SAP)
Preparation and follow-up of quotations
Processing of e-business transactions (purchase orders, order confirmations, and invoices)
Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
Creation of export and transit documents in the electronic customs processing system (SAP GTS)
Provision of shipping documents and assignment of transport orders to freight forwarders
Invoicing of shipments and creation of credit/debit notes
Monitoring of accounts receivable and supporting accounting with dunning processes
Handling of letters of credit in cooperation with the finance department
Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
Organization and monitoring of return shipments
Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
Ensuring continuous process improvement
On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability)
Your background:
Commercial or technical apprenticeship with additional training in a commercial field
Several years of professional experience
Interest in technology, particularly in turbochargers
Fluent English and German
Good Knowledge of SAP (SD-Module) and MS-Office
Excellent planning and organizational skills
Sense of responsibility and commitment
Communication skills and customer orientation
Flexibility and ability to work in a team
Willing to perform emergency service according to the operation schedule
Your benefits:
Canteen
Childcare
Modern office, smart working
Flexible working model
Attractive holiday plan
Employee assistance program
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website
accelleron.com
.
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accelleron.com/privacy-notice/candidate
Job Family Group:
Marketing, Sales, Product Management