Senior Complaint Manager

Join mylife Diabetes Care AG as a Senior Complaint Manager based in Burgdorf.

Your key responsibilities will include:

• Take ownership of core responsibilities within your area of expertise
• Collaborate with cross-functional teams to achieve shared goals
• Maintain quality standards and adhere to internal processes

Required profile:

• Several years of professional experience (> 5 years) in complaint management or post-market surveillance in a regulated environment (medical technology – preferably with Class 1, 2a and 2b products or pharmaceuticals)
• In-depth knowledge of regulatory requirements, in particular: EU MDR 2017/745 and ISO 13485, 21 CFR 820 is an advantage
• Experience in data analysis and use of complaint and quality databases (e.g. TrackWise)
• Analytical thinking and strong problem-solving skills
• Relevant degree and professional experience
• Strong communication and teamwork skills

Our benefits include:

• Competitive salary package
• Flexible working arrangements
• Career development opportunities

Don't miss this opportunity — join mylife Diabetes Care AG and take your career further.