Service Industrialization Manager (w/m/d)

Bereit für alles? Bereit für Bechtle.
Mit über 14.500 Mitarbeitenden sind wir eines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe.
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Service Industrialization Manager (w/m/d)
Position Overview
As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).
Value Contribution
Scalable and repeatable service delivery models
Reduced operational risk and delivery variance
Faster and smoother transition from service design to Run
Clear separation and alignment between Build and Run
Increased efficiency and automation in service operations
Key Responsibilities
Service Industrialization & Readiness
Industrialize new and existing service offerings before they enter Run
Define standardized delivery models, blueprints and runbooks
Establish service readiness and acceptance criteria
Ensure services are automation?, tooling? and ITSM?ready
Build?to?Run Transition
Coordinate the handover of services from Competence Centers to Service Operations
Ensure clear roles, interfaces and documentation between Build and Run
Act as quality gate before services are accepted into operations
Cross?functional Collaboration
Work closely with Competence Centers, Service Owners and Architects
Collaborate with Service Operations on operational feasibility and scaling
Align with Pricing and Sales Operations on service structure and assumptions
Continuous Improvement & Feedback Loops
Collect operational feedback once services are live
Continuously improve service design, tooling and documentation
Contribute to automation and standardization initiatives
Skills Profile
Professional
5-8+ years of experience in ICT services, service delivery or operations
Strong understanding of managed services and IT service lifecycles
Experience with service standardization, ITSM and automation
Ability to translate complex service designs into operational models
Personal
Highly structured and quality?oriented
Strong coordination and stakeholder management skills
Pragmatic, detail?focused and execution?driven
Ability to work effectively without formal authority
Bechtle Core Competencies
Communication:
communicates clearly, credibly and appropriately for the target audience
Initiative:
proactively drives topics and improvements forward
Openness
: embraces change and new ways of working
Team Spirit:
acts in the interest of the organisation as a whole
Reliability:
delivers results with discipline and consistency
Self-Organisation:
structures work independently and effectively
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting |
Write an email