Solution Architect (Customer Service Systems)

Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Solution Architect (Customer Service Systems)
We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions.
This is where you'll excel
You design and deliver high-quality solution architectures for the Epics and initiatives you own
You elaborate solution concepts, perform requirements engineering, and create system and program specifications
You coordinate internal and external development partners, including quality checks and testing
You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
You support global implementation projects and provide third-level support for global users
These are the skills you'll need
Bachelor's degree in business informatics, computer science, engineering, or a comparable field
5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role
Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4
Proven ability to create architecture deliverables in both waterfall and Agile environments
Fluency in English, with strong communication and collaboration skills
Questions? We are happy to answer them!
Marcel Huber
Senior Recruiting Specialist
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