Frontier International GmbH

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    "title": "Director, Product Development",
    "description": "Join Frontier International GmbH as a Director, Product Development based in Basel.\n\nYour day-to-day tasks will cover:\n\n• Take ownership of core responsibilities within your area of expertise\n• Collaborate with cross-functional teams to achieve shared goals\n• Maintain quality standards and adhere to internal processes\n\nThe ideal candidate will bring:\n\n• Relevant degree and professional experience\n• Strong communication and teamwork skills\n• Professional level of English\n\nFrontier International GmbH provides:\n\n• Competitive salary package\n• Flexible working arrangements\n• Career development opportunities\n\nInterested? Submit your application today.",
    "datePosted": "2026-06-18",
    "validThrough": "2026-07-18",
    "employmentType": "FULL_TIME",
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    "@id": "https://ch-jobs.com/job/lead-product-development-shore-excursions-and-port-of-call-experiences#jobposting",
    "title": "Lead - Product Development, Shore Excursions and Port of Call Experiences",
    "description": "Rejoignez Frontier International GmbH en tant que Lead - Product Development, Shore Excursions and Port of Call Experiences a Basel.\n\nPosition Summary\nThe Lead, Product Development of Shore Excursions and Port of Call Experiences\nis responsible for developing the tour experiences, pre and post packages, independent experiences and other port of call experiences that guests cruising with Celebrity Cruises can purchase to add on to their cruise vacation. The Lead develops a product recommendation and product brief with a forward outlook of 12 to 18 months prior to the season or ship itinerary.\nThis position also evaluates existing tours and experiences offered in a port of call or homeport to determine strengths and opportunities; as well as make recommendations for product differentiation to achieve the brand’s long-term guest satisfaction and revenue-driven ambitions. The Lead is accountable for having an understanding of the cruise and land competitive landscape, and also identifying future trends.\nThis position will identify short and long term opportunities that include pre/post-cruise travel and land vacation experiences by further developing our tour options, and hotel and transfer options. The opportunities may also extend into shopping experiences while in port; and destination related onboard experiences.\nResponsibilities & Ownership\n•\nDevelop goals based on assessments, research and site visits with the intent to introduce new innovative and differentiating experiences for the brand.\n•\nDefined scope for a specific region of the world, select ports of calls, potential partnerships and select target customer segments to recommend the short and long-term product opportunities.\n•\nWork closely with the product owners and management team for execution and delivery as it pertains to shore excursions, cruise and land packages, and pre/post cruise travel.\n•\nCollaborate with various internal stakeholders, conducting research, identifying new opportunities, engaging new external partners, and delivering a thorough competitive assessment that will establish the long term strategic product offering.\n•\nImplement the roadmap which includes but not limited to identifying, prioritizing, structuring, and managing the product goals and priorities for the addressable itinerary and region.\n•\nDevelop long term product recommendation and gaining support for this product offering from the department’s leadership.\n•\nProvide presentations and memos on market research and competitive intelligence that will be integrated into the team’s strategic product recommendations.\n•\nDraft, document and present product briefs, guest parcours professionnel briefs and success criteria for tours, excursions and packages.\n•\nPartner with the brand’s Destination Development, Revenue Management and Deployment Strategy teams and functions to implement decisions that would benefit and support the long term growth of destination experiences.\n•\nPartner with new tour operators and partners in strategic regions and destinations.\n•\nInitiate the request for proposal or the contract initiation with new operators and partners.\n•\nConduct research audits, scouting trips, knowledge maps, trend assessments, SWOT analyses to define scope and opportunities.\n•\nResponsible to draft the product brief that includes go-to-market, sales and pricing strategy for tours, excursions and packages within an effective time period to allow for successful implementation by various stakeholders within the brand.\n•\nDevelop a recommendation for how the destination may extend to the onboard background during strategic itineraries or select cruise ships.\n•\nDevelop and include a risk assessment of products to ensure there is holistic understanding of the recommended product strategy.\n•\nServe as a representative of the brand at internal and external cross-functional conversations, events and projects.\n•\nWork with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to executives, functional, or regional management.\n•\nLiaise with internal partners in Deployment, Destination Development, Sales, Marketing, Revenue, Hotel Operations, Onboard Revenue, Port Operations, IT, Guest Travel Services, and the International Offices.\n•\nRequirements include supporting partnerships, product development and negotiations with external partn",
    "datePosted": "2026-05-01",
    "validThrough": "2026-07-30",
    "employmentType": "FULL_TIME",
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    "@id": "https://ch-jobs.com/job/senior-director-hotel-operations#jobposting",
    "title": "Senior Director Hotel Operations",
    "description": " POSITION SUMMARY & KEY RESPONSIBILITIES   The Senior Director Hotel Operations (SDHO) is responsible for ensuring that the shipboard hotel operation delivers guest vacation experiences in accordance with Celebrity Cruises brand promise and brand standards. The role is responsible for all hotel operations onboard our river vessels.  They communicate directly with the Managing Director, their team in Basel as well as any third-party operators to ensure a seamless flow of collaboration and execution on every front. They are accountable to drive shipboard KPIs with a special focus on guest satisfaction and a frictionless experience for all guests. They will liase with others to ensure internal/external compliance, employee satisfaction, cost control and revenue growth.  The SDHO liaises closely with all corporate and operational groups to ensure that each ship is fully and always supported. They are fully accountable for the performance of each ship assigned to them. The SDHO will work closely with the shipboard leadership, Shoreside departmental groups and analysts to use data and operational feedback to constantly review results and trends to make the necessary adjustments. This person will be a vital, key element for our start up and operation in the River industry. Therefore, clear and consistent collaboration, communication, drive and flexibility are required.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guides and supports the shipboard and Basel shoreside hotel operation to deliver guest and crew experience in accordance with Celebrity Cruises brand promise and brand standards. Ensures that each ship is operated safely, profitably, effectively, and efficiently and meets all key targets. Produces weekly status and update reports, to be sent to the VP, HOPs in Miami. Continuously tracks individual ship performance and reviews and analyzes Medallia and Guest Experience data with the team, proposing any improvements needed. Generates routine updates and reports to appropriate to Miami shoreside and shipboard leadership personnel. Conducts scheduled ship visits to deliver an in-depth evaluation of the guest experience on-board and determine the success of relevant product enhancements. Overall responsibility for ensuring that guest experiences on Celebrity ships transitioning between itineraries are properly planned and executed in a culturally equitable way. Plans the regional customization of the product along with the shoreside leadership in Product Development, Food and Beverage, Shore Excursions, Entertainment, Guest Services, Onboard Revenue, Housekeeping. Works with the onboard and shoreside support to ensure all SOPs and Playbooks are executed as per plan. Represents Basel hotel operations in situation management/sit rep calls and is expected to make critical decision to ensure the best possible guest experience on ships impacted by unusual situations. Reviews and analyzes internal and external audit and inspection reports and disseminates information for follow up and continuous improvement. Reviews the Balanced Scorecard Performance and provides all necessary support and tools to the Hotel Director to assist them to achieve targets across all areas of the operation. Participates in deployment planning and provides operational guidance during the process. Ensures the ship follows all necessary regulatory guidelines. Liaises with Miami and Basel Marine Operations to ensure the SOA (Ship Overall Appearance) and maintenance programs are well managed. Works closely with the ships manager, refurbishment manager and other specialists to create a strategic plan to ensure each ship is well maintained. Monitors external environment and competition within the cruise industry to identify opportunities to strengthen and evolve our guests experience to ensure we maintain and enhance our competitive advantage.   HUMAN CAPITAL   Oversees Hotel Director and key management selection and scheduling for each assigned ship and ensures a proper succession plan. Liaises with marine operations and human resources to create an effective Executive Committee. Conducts annual assessments of the Hotel Director/AHD and provides coaching and guidance on leadership effectiveness. Partners with human resources to recruit the best hospitality leaders in the industry and provides input on compensation issues to attract the best talent. Selects, directs, coaches and evaluates the performance of the Lead Hotel Operations responsible for providing additional hotel operational support to the fleet. Partners with the shipboard teams and functional support teams to recommend par level adjustments based on product customization and define crew language requirements by division.   QUALIFICATIONS   At least fifteen years of experience in hospitality management, preferably cruise lines. At least five years of managerial experience as a Hotel Director or General Manager. Work experience with a diverse multicultural work force. Experience work",
    "datePosted": "2026-04-03",
    "validThrough": "2026-07-02",
    "employmentType": "FULL_TIME",
    "url": "https://ch-jobs.com/job/senior-director-hotel-operations",
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