Front Office Coordinator

The «Château de Bossey» is home to the Ecumenical Institute, which is the training centre of the World Council of Churches. It is also a hotel and one of the largest conference and banqueting centres in the region, open to the public, with its four buildings, 90 rooms, 10 meeting rooms and a self-service restaurant.We are seeking a « Front Office Coordinator» who will be responsible for the smooth and efficient operation of the reception at the Bossey Institute, overseeing reservations, guest services, team supervision, and event coordination.We are seeking a «Front Office Coordinator» who will be responsible for the smooth and efficient operation of the reception at the Bossey Institute, overseeing reservations, guest services, team supervision, and event coordination.Front Office CoordinatorSTARTING DATE:As soon as possiblePOSITION AT (%):100%REPORTS TO:Bossey Hotel & Conference Centre ManagerSPECIFIC RESPONSIBILITIESKey Responsibilities• Maintain and manage the PMS (Fidelio) at Château de Bossey• Coordinate and train receptionists, trainees, and temporary staff• Prepare staff schedules according to institute occupancy, in compliance with CCNT guidelines• Regularly follow-up on offers and proactively pursue prospective clients• Maintain guest relations and develop new business• Manage and monitor Mobatime accounts for departmental staff• Oversee reservation planning and room allocation to maximize occupancy rates• Manage seminars and banquets room reservations• Handle online travel agency bookings and update the Channel Manager accordingly• Oversee daily/weekly reconciliations of reception and restaurant cashiers, credit card payments (BCV, PostFinance), and debtor accounts in Fidelio, ensuring accuracy and timely follow up.• Manage petty cash, receipt tracking, daily cash controls, and ensure bank deposits comply with organisational policies.Guest Administration and Logistics Responsibilities• Welcome individual guests, groups, students, seminar participants, and walk-ins• Prepare registration cards and verify reservations prior to arrival• Receive mail, deliveries and external contracts• Prepare daily function sheets for events and distribute to relevant departments (Kitchen housekeeping, stewarding, hotel management)• Manage cash funds and daily cash balancing• Maintain daily communication with other departments• Maintain transportation schedules (guests, students, etc)• Implement safety procedures as defined by management• Ensure reception area maintenance and orderQUALIFICATIONS AND SPECIAL REQUIREMENTSEducation & Experience• Studies in Hospitality Management, or related field.• 3–4 years of experience in a similar role with comparable responsibilities (experience in small/medium-sized hotels preferred).Skills & Competencies• Proven skills and professional training in the relevant fields.• People management experience (performance review, goal setting, etc.).• Fluency in the French and English languages. Knowledge of German is a plus.• Good knowledge of the products and services offered by the hotel and the institute.• Proficiency with hospitality software systems (Fidelio, POS systems).• Knowledge of online booking platforms (e.g., Booking.com, Expedia).• Capacity to take responsibility and implement management decisions.• Ability to work independently and as part of a team.• Professional and well-presented appearance.• Self-motivated and results-oriented.• Strong numerical and reporting skills.• Positive attitude and customer-service oriented.• Flexible to work outside regular hours when required.• Valid driving licence and own vehicle required.ABOUT HUMAN RESOURCES AT THE WCC:The WCC is an equal opportunity employer. The sole criteria for recruitment, training and career opportunities are qualification, skills, experience and performance for all its staff members.