Learning & Development Manager Erborian Export

L'Occitane International (Suisse) SA recrute un(e) Learning & Development Manager Erborian Export a Plan-les-Ouates.

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in more than 90 countries worldwide, with a network of almost 5,000 retail locations. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’Occitane en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife, ELEMIS, Sol de Janeiro and Vranjes Firenze.
With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The fonction statement of the Group is: With empowerment we positively impact people and regenerate nature.
The L'OCCITANE Group is a certified B CorpTM.
CONTEXT & Role
:
The
Learning & Development Manager
is responsible for designing, deploying and leading
Erborian
’s Learning & Development strategy across the
Export perimeter
(approximately 30 countries).
This role aims to train, engage and inspire local teams (distributors, Beauty Advisors, trainers and key partners) to fully embody Erborian’s unique DNA, its Korean heritage, and its strong commitment to self-esteem, empowering them to become true self-advocates of the brand and to create Brand Lovers both inside and outside the organization.
MAIN RESPONSIBILITIES
:
1. L&D and Brand Education Strategy
•
Define and drive the Export L&D strategy in line with Erborian’s global vision
•
Translate Erborian’s brand DNA, Korean skincare expertise and values into impactful learning journeys
•
Develop innovative training tools to empower local teams and enable them to confidently advocate for the brand
•
Challenge countries and advise on their yearly training & incentives strategy to boost coverage of BA's trained & sell out performance
2. International Training Deployment
•
Design and deliver training programs (in-person, digital and hybrid) for:
•
Distributor teams
•
Beauty Advisors (BAs)
•
Local trainers
•
Train markets on:
•
Brand positioning and storytelling
•
Korean DNA & skincare expertise
•
Product launches and routines
•
Erborian’s self-esteem commitment
•
Create adaptable training tools to meet local market needs and maturity levels
•
Inspire & involve countries during our annual seminar with duplicable and locally reusable formats
3. Field Presence & Local Activation
•
Travel regularly across Export markets to:
•
Conduct market visits
•
Understand local challenges and opportunities
•
Adapt training content and methods accordingly
•
Participate in or lead:
•
Influencer events
•
Masterclasses
•
In-store BA trainings
•
Physical BA trainings
•
Act as a brand ambassador on the field to assess knowledge & create brand lovers
4. Brand Love & Community Building
•
Build and nurture a strong Brand Love culture within local teams & internally
•
Foster emotional engagement and long-term advocacy for Erborian
•
Develop a community of Erborian ambassadors (inside & outside)
•
Collaborate closely with Central team to keep on building around korean DNA & Self Esteem
5. Performance & Continuous Improvement
•
Monitor training effectiveness through KPIs, feedback and ROI
•
Support markets in their continuous skills development
•
Identify opportunities to improve content, formats and learning impact
•
Manage project timelines and budgets related to Export L&D initiatives
HOW YOU CAN FIT
:
•
First experience of 3+ years in Learning & Development or Training, ideally within beauty or luxury
•
Strong experience in international environments and ability to manage a multi-country scope
•
Solid understanding of retail, field and in-store dynamics
•
Fluent in English, French is a plus. Any additional language is an asset
•
Inspiring leadership and strong facilitation skills
•
Excellent storytelling and communication abilities
•
Strong field affinity and passion for human connections, with a high intercultural sensivity
•
Entrepreneurial, agile and solution-oriented mindset
WHAT WE OFFER
:
•
Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
•
Working with passionate colleagues coming from all over the world
•
A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
•
Internal mobility opportunities
•
Monthly allocation & discount for store products
•
Attractive Social Insurances coverage
•
5 weeks annual leaves & 3 extra-days offered as public holidays
•
Flexible and Hybride Work arrangement
•
Attractive Parental Leave Policy
•
Public Transport allowance
STARTING DATE
: ASAP
PERMANENT CONTRACT
LOCATION
: Plan-les-Ouates (Geneva), Switzerland
TRAVEL REQUIREMENTS
: Up to 40%

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