OPERATIONAL PERFORMANCE MANAGER (M/F/D)

Offre d'emploi : OPERATIONAL PERFORMANCE MANAGER (M/F/D) -- Swissport International AG, Genève.

In 2024, Swissport International AG provided best-in-class airport ground services for some 247 million airline passengers (2023: 232 million) and handled roughly 5 million tons of air freight (2023: 4.7 million) at 117 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. At the end of December 2024, the world's leader in airport ground services and air cargo handling, with currently around 60,000 employees, was active at 276 airports in 45 countries on six continents.
We are looking for an
OPERATIONAL PERFORMANCE MANAGER (M/F/D)
WORKLOAD | 100%
LOCATION I GENEVA AIRPORT
YOUR MISSION
In this role, you will act as the primary liaison between easyJet, ground handling partners, and airport authorities at Geneva Airport. You will ensure safe, compliant, and efficient ground operations while consistently meeting service level agreements and customer expectations. By driving operational excellence, performance management, and continuous improvement, you will play a key role in maintaining the highest standards of safety, quality, and service delivery.
YOUR RESPONSIBILITIES
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Act as the main operational point of contact between easyJet, ground handling agents, and airport stakeholders
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Monitor and drive performance against SLAs and KPIs, ensuring on-time performance and service quality
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Investigate operational issues, conduct root cause analysis, and implement corrective actions
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Oversee compliance with safety, quality, and regulatory standards, including audits and incident management
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Lead stakeholder coordination and support continuous operational improvement initiatives
YOUR PROFILE
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CFC or equivalent qualification with 5–10 years of aviation or airport operations experience
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Strong knowledge of aviation safety, compliance, and operational procedures
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Proven analytical and investigative skills with a hands-on operational mindset
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Excellent communication and stakeholder management abilities
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Fluent in French and English; strong IT skills (MS Office); additional languages are an advantage
WE OFFER
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Attractive flight ticket discounts within the Swissport
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Insurance discounts (e.g. health, household and car insurance)
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Public transport subsidies and commuting benefits
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Comprehensive corporate health management and access to Swissport’s own pension fund
Are you interested? We look forward to receiving your application through our online job platform.
Swissport International AG
Madame Boryana Nedkova Georgieva
Recruiter
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