IT Support Officer - UK Mission to the UN Geneva (CHEG26.040)

Description du poste IT Support Officer - UK Mission to the UN Geneva (CHEG26.040) à 5-7 avenue de la Paix

Who are we?
The UK Mission to the UN in Geneva represents the interests and policies of the UK at many international organisations in Geneva and is recruiting a highly motivated part-time IT Support Officer (ITSO) who can take on a range of tasks across the UK Mission in Geneva, alongside the lead ITSO.
The role will be a job share at a rate of 40%, and the designated working days for this position will be Thursday and Friday.
The ideal candidate will have excellent administrative skills and be up to date with modern IT platforms and software, with a particular focus on Windows 11, Microsoft Office 365, and Apple IOS.
They would also be very customer focussed and be highly motivated to support the wider team with both Administrative and IT issues.
The jobholder should have a can-do attitude and be oriented towards providing a supportive and friendly, first point of contact service to colleagues of all levels.
In addition to this, you should be well organised and able to assist where needed with the planning and set-up of meetings, visits & events at the UK Mission.
We are looking for a highly professional individual, flexible, well organised and adept at juggling competing demands, as well as being able to manage customer and central IT department expectations.
The UK Mission in Geneva prioritises dignity and respect at work.
We value respect, inclusiveness, empowerment, teamwork and kindness.
Note:
We only accept applications through our software.
We do not accept Cvs.
To apply please go to https://fco.tal.net/vx/mobile-0/appcentre-ext/brand-2/spa-1/candidate/so/pm/4/pl/1/opp/26315-IT-Support-Officer-UK-Mission-to-the-UN-Geneva-CHEG26-040/en-GB.
IT Support Officer - UK Mission to the UN Geneva (CHEG26.040)Main purpose of job:
Act as first point of contact for users on IT and be responsible for advice on use of systems, help users to get the most out of the hardware and software provided, and escalate through the correct channels where necessary;
You will also be expected to become familiar with the FCDO IT platform known as OSPREY - this is the new standard of hardware and software that supports the work done throughout the FCDO.
This system is fully supported by a team in the UK.
Training for the use of this platform will be provided and regularly updated;
Request changes to user accounts (for Osprey and standalone network) e.g. requesting new account creations from the Service Now desk;
Use administration tools to grant access to the TEAMS shared areas and add members to TEAMS sites, Manage shared mailboxes and distribution lists;
Be responsible for IT Security Procedures including SOPS management;
Provide efficient and user-friendly Business Continuity Plan/Crisis Preparedness – IT Contingency solutions;
Manage distribution lists and maintain up to date inventories for all IT equipment;
Management of consumables e.g., toner cartridges in conjunction with the FM manager;
Review, procure, install and maintain Osprey and non-Osprey hardware equipment (e.g., desktops, laptops, printers, servers (depending on clearance) and i
Phones);
Install and maintain non-Osprey hardware/peripherals and support cabling, switches, hubs etc;
Support in managing the ICT budget;
Perform ad-hoc duties as required by the role, occasionally involving travel or out of regular working hours.
Our Ideal Candidate shows:
Excellent command of spoken and written English (at a minimum of C1 level according to CEFR*);
Minimum of 3 years’ experience in customer service/help desk/customer care;minimum 3 years’ experience related to IT;
Calm, resilient problem-solver with the ability to troubleshoot challenges under pressure and deliver results;
Knowledge of Microsoft applications, particularly Windows 10, Office 365, and Ms Teams;?
Excellent communication and organisational skills;
Ability to manage work with limited supervision and to meet deadlines;
Ability to write messages clearly and respond to instruction;
Ability to work closely with other team members and teams.
Nice to have:
Experience in hardware support would also be preferable;
Written and spoken French (at a B1 level according to CEFR*).
All applicants should have permission to live and work in Switzerland.
Applicants that have the right to live and work in Geneva and don’t require a visa sponsorship are:
Nationals from United Kingdom, European Union and EFTA, along with Nationals of:
Brunei Darussalam, Japan, Malaysia, New Zealand, Principality of Andorra, Principality of Monaco, San Marino, Singapore and Vatican – these applicants are eligible to live and work in Switzerland as long as holding a full passport valid for at least 12 months.
All other applicants need to have permission to live and work in Switzerland.
If the successful applicant does not hold a valid Swiss work permit or Swiss nationality, they will be required to work exclusively for the UK Mission in Geneva.
Once every two months, the selected candidate will be required to adjust one of their regular working days in line with business requirements.
Learning &
Development:
The UK Mission Geneva attaches great importance to the learning and development of its staff, with both formal and informal training and development opportunities available for all employees, in line with a personalised development plan.
This learning and development offer is facilitated by the Mission’s L&
D Committee, and supported by the L&
D Champion.
There is plenty of learning and development available in this role, with a generous annual allowance to invest in L&
D.
The calibre of colleagues and breadth of the mission means there is room for personal growth.
You will also have the opportunity to understand and contribute to the corporate life of a busy diplomatic mission.
Additional information
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Interviews will be held remotely (TEAMS).
Please be advised that the UK Mission will not be able to support any cost during the Recruitment and Selection process, Security Check nor the costs connected with relocation if offered a job.*Please note for more information on the Common European Framework of Reference for Languages:
Learning, Teaching, Assessment levels please click on the following linkCEFR.
Please bear in mind in case you are invited for an interview your language skill is going to be assessed.